Beginning March 29, the vaccine information tool (or chatbot) that has been helping people in the tri-county area (Clackamas, Multnomah and Washington) schedule vaccination appointments at the Oregon Convention Center and other locations will be discontinued. Going forward, all vaccination registrations and notifications will be handled through the Get Vaccinated Oregon (GVO) tool, which also can be found at covidvaccine.oregon.gov. 

The GVO tool will also no longer accepts landline phone numbers as a method of contact. Using these automated calls as a response for the GVO was confusing to landline users who have been warned by the Oregon Department of Justice to be careful of automated calls.  

There are approximately 200 people in the GVO who registered with a landline as their primary contact and no other way to contact them. In addition, approximately 300 people provided a landline and some other form of contact.  

Anyone who registered for the GVO with a landline will be contacted for support with vaccine access. Many of those who registered in the GVO with a landline registered through 211. Anyone whose preferred method of contact is a landline can continue to call 211 for support in accessing vaccine (or toll free, 1-866-698-6155 or TTY dial 711 and 1-866-698-6155).  

This article first appeared in the March 26, 2021 issue of Oregon Coronavirus Update.